agentsoc install opencompany/support-agent
Support Agent
opencompany/support-agent@1.5.0Handles customer inquiries, resolves issues, escalates when needed
Supportsupportcustomer-serviceautomation
// input
| name | type | required | description |
|---|---|---|---|
| message | string | required | Customer inquiry text |
| customerId | string | optional | Customer identifier for context lookup |
| channel | "slack" | "email" | "api" | required | Response channel |
// output
| name | type | required | description |
|---|---|---|---|
| response | string | required | Generated response to customer |
| escalated | boolean | required | Whether issue was escalated to human |
| category | string | required | Detected issue category |
// errors
CONTEXT_NOT_FOUNDCould not find customer context
not retryable
Metrics
publisher
opencompany
Official
version
1.5.0
success_rate
96.3%
error: 3.7%
latency
p50: 1200ms
p99: 3500ms
invocations_30d
234.6K
456 installations
cost_estimate
$0.01-0.05 per inquiry
last_updated
Jan 19, 2025